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Published February 22nd, 2013 at 12:06 PM EST, modified August 16th, 2014 at 8:16 PM EST
I welcome all feedback from my readers, but I don’t always have time to respond personally to the volume of messages I receive. So, before you send an e-mail, let’s look at some options, to be sure you’re sending it to the right place!
If you wish to comment on or discuss a recent post on my blog, and you aren’t concerned with keeping your message private, simply add a comment at the end of the post. I will be alerted to your comment and will respond, if appropriate. If I’m too slow to answer a question, you may find it answered by another reader.
If you have a general Mac or iOS technical support question, I don’t often have time to answer. When I do have time to spend on such things, I usually prioritize answering questions on the Apple Support Communities, since an answer there can help many people instead of just one. I would strongly suggest asking such questions there, where there are many very knowledgeable people who can answer a wide variety of questions… in many areas, better than I can!
If your question involves systems other than the Mac (or iOS), such as Windows or Android, I usually am not the right person to ask. You would be better off seeking out a forum dedicated to such topics. Unfortunately, I can’t even recommend one to you, as I have no personal experience with any of them!
If your question or comment does not fit in any of those categories, you can contact me via e-mail at email@example.com. I am generally quick to respond to any security-related questions or comments!
Please be aware: if your e-mail address requires that I take some special action to be put on a whitelist in order to send you a message, I will not take that action. You will need to disable the whitelist feature or e-mail me from a different address in order to receive a response.